Descripcion:Description As part of the FSS Integrated Business Solutions team you will act as the Subject Matter Expert (SME) on processes and systems utilized by processors that support the delivery of end user rebate solutions, channel rebate solutions and other non-standard payment. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of processes within FOCUS group. Acts as team leader by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities· Insures existing processes are well documented and Knowledge Management guidelines are applied.· Acts a first point of escalation among the processing team for any operational related issues.· Evaluates metrics and proposes action items to if needed to insure Key Performance Indicators are within acceptable ranges.· Performs post- MTP support and maintains the relationship with FOCUS solution engineering team and internal parties such as Bank Operations or Cash Management teams.· Researches how to meet customer requirements through FOCUS Solution Engineering team.· Solve minor process and system problems.· Moderate business acumen· Developing presentation skills; moderate PowerPoint skills.
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