? 100% English superior written and oral communication skills.
? Ascertainable experience of minimum two years in the position in 5 star hotels.
? Demonstrated supervisor skills : good judgment and common sense.
? Excellent organizational and time management skills, with the ability to set priorities
to self and others.
? Very knowledgeable with Microsoft programs (excel, word, outlook)
? Knowledge in Guest Tracker Front desk system
? Able to resolve guest problems quickly, efficiently, and courteously
? Updates group information. Maintains, monitors, and prepares group requirements.
Relays information to appropriate personnel.
? Responsible to uphold the hotel´s commitment to hospitality.
? Minimum of one year on this position in same hotel, experience in general
administrative tasks.
? Fully committed to the meaning of true Customer Service, professional, team
oriented, possess good work ethics and are extremely results driven.
? Ability to ensure the proper image is being maintained by all team members with
respect to grooming and uniform standards.
? Ability to support and participate in all hotel programs, policies and procedures with
special emphasis on the orientation of new employees.
? Ability to display fair treatment with respect to disciplinary action and provide
supportive documentations.
? Ability to establish and maintain close working relationchips with all departments of
the hotel to ensure maximum cooperation, productivity, moreale and guest service.
? Ability to develop relationships with clients, return guests , group contacts, etc, to
provide a maximum personalized Guest Service.
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