Bolsa de trabajo – Customer Service Representative – Mexico

Multi-brand global company, leader in the apparel business is looking for a Customer Service Representative (Temporal)

This position is responsible for assuring high quality customer service by resolving product/service problems, providing product information and processing product orders.

Educational/Experience:

Bachelor’s Degree

+2 years of CS prior experience in retail

Skills:

• Strong verbal and written communication skills (Spanish/English)
• Previous experience with SAP required
• Ability to troubleshoot, make decisions and work under pressure
• Personal computer skills

Special Requirements:

• Willing and able to work additional hours when needed.
• May require extensive sitting.

Key Responsibilities:

1. Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
2. Assist customers, sales reps, and management with inquiries or issues concerning orders.
3. Analyze, review, and process customer's request for return authorization and credits
4. Maintain effective communication with customers to provide on-going information flow to ensure accurate billings and shipments.
5. Provide technical and/or product information as required to respond to customers’ inquiries.

*We offer an attractive compensation and benefits plan.

If you meet the previous requirements please submit your CV