Descripcion:Description ? Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.? Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).? Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.? Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.? Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.? Represents team as a subject matter expert on internal processes to other functions and organizations. ? Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).? Communicates with both internal and external customers at the individual contributor and management levels.
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