The role:
- Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
- Resolves technical issues of moderate complexity within a given technical area.
- Partners with members of a given team or other IT teams as appropriate.
- Identifies potential escalations and proactively alerts management.
- Reviews, implements and verifies changes/solutions of medium complexity and risk.
Education and Experience Required:
Bachelor's degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience. May include experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Knowledge and Skills Required:
- Good verbal and written communication skills.
- Excellent English skills.
- Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).
- Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) .
- Strong initiative, problem solving, priority setting, and collaboration skills.
- Good organizational and analytical skills.
- Self Learning
- Flexibility to work during weekends, according to team coverage calendar.
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