Descripcion:Job title: Wireless LAN Customer Support Engineer (CSE).The Business EntityCisco seeks a Customer Support Engineer in Wireless LAN technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Ciscoproducts and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.The Teamhis is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.Minimum Qualifications? Basic experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following:? Wireless Access Points, Wireless Client Association, Wireless ControllersCSMA/CA, RTS, CTS protocols.RF transmission. Antennas.IEEE 802.11 standards (a,b,g),802.1x Wi-Fi.802.1Q Trunking.Ether channelStrong understanding of LAN Switching technologies (VLAN¹s)WLAN Security in the areas of authentication, encryption, IDS/IPS usingRadius, AAA authentication, EAP, LEAP, PEAP, PSKAES-CCMP encryption (AES- Counter w. CBC MAC Protocol)Wireless SniffersWEP encryption (Wired Equivalent PrivacyWPA (Wi-Fi Protocol Access), WPA2Cisco LWAPP and IOS based solutionsWLSM, WiSM, WCSDesired Skills? Strong analytical and troubleshooting skills.? Ability to handle critical customer issues/problems.? Able to determine problems and deliver known solutions with a high level of customer satisfaction.? Ability to determine root cause and resolution for previously unknown problems.? Crisis management skills.About CiscoThe Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.Watch Video To Learn More About CiscoKeywords: Customer Support Engineer. Wireless LAN.
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