International Cruise & Excursions, Inc. (ICE), a Global Leader in the Travel & Leisure Industry and one of the world’s largest Cruise Vacation Sales Companies, is opening new Call Center positions in Mexico City! We are looking for Call Center Sales & Service Agents to join our company and be a part of this exciting office! ICE offers competitive pay and benefits as well as travel discounts for our employees!
This position will work in Mexico City. No relocation assistance provided. This position requires fluency in both English & Spanish, written & verbal skills.
If you are interested and qualified, please visit us on Tuesday March 28th and Wednesday 29th from 10 am to 3 pm. Please, bring your resume in English. No previous appointment required, just come in. Take on consideration that our process will take a minimum of 2 hours.
We offer 9,375 pesos base salary, superior benefits and unlimited commissions in the exciting and luxurious world of cruises, travel & leisure.
Position Purpose
Responsible for generating appointments for Sears Vacations guests to attend an Open House Presentation to learn about Direct Access program.
Essential Duties
Ensure high quality presentations and high show rate by setting strong appointments.
Adhere to all attendance and efficiency metrics.
Ensures prospective members have thorough understanding of the open house details, visitor’s pass instructions, and driving directions to the location.
Ensure tour schedule is properly balanced and inform relevant parties when a tour has potential to become overbooked.
Handles customer and employee inquiries and issues in a professional manner while maintaining a positive demeanor.
Maintains confidentiality.
Assists in the development, implementation, and promotion of company and department announcements, programs, policies, procedures, and processes, as requested by Supervisor/Manager.
Recognizes weaknesses, offers suggestions to improve department operations.
Assists supervisor in the dissemination information on project targets, performance and happenings to management and employees, ensuring that each knows what is occurring and how operations are proceeding.
Special projects as needed or assigned.
Ensure script verbiage accuracy and adherence to quality standards.
Manage employment policies relating to attendance, overtime, productive work environment, etc.
Knowledge, Skills & Abilities
Excellent listening and interpersonal skills.
Excellent organization skills, detail orientated.
Excellent customer service skills.
Ability to handle multiple tasks at the same time; strong time management.
Ability to operate general office equipment: fax, copier, etc.
Typing: 20 wpm or better.
Minimum Qualifications
6+ months’ experience in a call center environment.
Consistent history clear of write-ups or other disciplinary issues (at least three months)
High school diploma.
Office 2000 proficient, ability to use Outlook and Excel effectively.
Self-motivated and able to learn quickly.
Ability to work in a fast paced, quickly changing environment.
Demonstrated experience handling escalated customer service issues and to provide resolution by negotiation.
Bilingual English - Spanish
Preferred Qualification for Consideration
Top Performer over sustained period of time.
Reservation and or Appointment Setting industry experience helpful.
General knowledge of Co-Brands (Sears)
Former administrative experience helpful.
Working Conditions
Desk work typically 4+ hours a day.
Fast-paced environment, multiple demands and many business changes.
Working on computer – typing on keyboard (regular or modified).
Using telephone and e-mail communication.
If you are interested and qualified, please visit us on Tuesday March 28th and Wednesday 29th from 10 am to 3 pm. Please, bring your resume in English. No previous appointment required, just come in. Take on consideration that our process will take a minimum of 2 hours.
Adolfo Prieto 202
Auditorio Torre Mexicana Tercer Piso
Colonia Del Valle Norte
Delegación Benito Juárez
México Distrito Federal 03300
Entre Eje 4 Xola y Romero de Terreros
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