Bolsa de trabajo – Customer Service Analyst – Mexico

POSITION OBJECTIVE:

The Customer Service Analyst will be booking and dispatching drivers, setting pickup and deliver appointments, successfully negotiation rates with carriers, tracking and tracing of all shipments. Truck Brokerage experience is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Empowered to make decisions to satisfy customer expectations regarding pickup and delivery of product.

• Customer services: problem resolution, sales and pricing.

• Carrier development and carrier relations

• Sales; both inside and outside along with customer site visits.

• Performance measurement; based on account performance, new customers acquired, productivity and delivery of service.

• Resolve rate discrepancies with carriers and respond to returned pre-notes in a timely manner.

• Equipment management, including customer equipment pools, to control absorbed per diem & storage costs.

• Operations process adherence; use personal judgment to satisfy customer expectations regarding pickup and delivery of product to meet expectations

•Serve as contact for the branch in matters regarding problem resolution, rate and contract negotiations.

• Business development; responsible for correctly setting the pricing to a customer to ensure that margins are acceptable for the corporation.

PERSON PROFILE

• Ability to Listen Closely to Customers, customer orientation.
• Clear Verbal & Written Communication.
• Analytical thinker
• Data Entry and Basic Computer Skills
• Time Management Skills
• Work under pressure.
• Evaluation and Analysis.
• Ability to Empathize

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook).

LANGUAGES  

English 80%