International Cruise & Excursions, Inc. (ICE), a Global Leader in the Travel & Leisure Industry and one of the world’s largest Cruise Vacation Sales Companies, is opening new Call Center positions in Mexico City! We are looking for Call Center Sales & Service Agents to join our company and be a part of this exciting office! ICE offers competitive pay and benefits as well as travel discounts for our employees!
This position will work in Mexico City. No relocation assistance provided. This position requires fluency in both English & Spanish, written & verbal skills.
If you are interested and qualified, please send your resume to us by applying to the position in this add.
We offer 9,375 pesos base salary, superior benefits and unlimited commissions in the exciting and luxurious world of cruises, travel & leisure.
Position Purpose.
To add to the revenues of ICE by offering new memberships to customers, and upgrade, up-sell or renew existing memberships to current customers.
Essential duties.
Offer memberships to new customers and activate new members
Upgrade, up-sell, or renew existing memberships to current customers
Offer accurate and timely customer service to all customers
This position makes outbound sales calls on an automated dialer. The incumbent is on the phone 6-8 hours per day.
The position will also require manual calling and calling off of lead sheets.
Fast paced call center environment
This position will require working occasional mandatory work days to achieve department and company sales goals.
Knowledge, Skills, & Abilities:
This position will be required to meet minimum sales production standards, which requires the ability to motivate oneself and sustain that motivation.
Regular sustained attendance is an essential component of success in the Membership Sales position.
Requires strong oral communication skills, particularly in negotiation.
Must have ability to process and accurately enter written information into computer databases
Work is performed in a safe office environment. Use of the telephone with a headset is standard.
Must have the ability to use a telephone keypad, computer keyboard (regular or modified), view computer monitor (regular or modified), and operate fax machine and/or copier
Endurance in long lasting sales processes
Objection overcoming
Resilience to adverse situations
Goal driven
Achievement of aggressive sales targets
Proven experience in call center sales
Minimum Qualifications for Consideration:
2+ years successful sales experience in high volume environment preferred
Sales experience in the travel or timeshare industry is preferred
This sales position requires enhanced sales skills and follow-through when assisting customers in order to achieve preset sales quotas and performance standards
Ability to use Microsoft Office suite specifically: MS Word, Excel and Outlook, along with other proprietary database software.
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