Bolsa de trabajo – ACCOUNT MANAGER – LOS CABOS & MAZATLAN – Mexico

Position Purpose

Responsible for maintaining and overseeing client relations on a daily and weekly basis for all assigned Timeshare Resort partners in their designated region(s) by acting as the onsite liaison and advocate for the partner/brand, including but not limited to developing key relationships with influential contacts across the Resort’s organization, assisting with onboarding new ICE products or programs to better support the partner’s sales needs, evoking ongoing communication and training with sales and servicing teams, addressing product fulfillment needs/requests and proactively troubleshooting member servicing issues to avoid further escalation, as well as other general account management functions to support the partner as required. 

Major Duties & Responsibilities

• Establish and maintain ongoing client relations with key Sales and Member Services management for designated accounts and their supporting staff across all site locations
• Ascertain extensive knowledge of the relationships with each account and the programs and/or services being provided per the agreement
• Conduct weekly face-to-face visits with influential contacts across all areas/levels of management for all designated accounts and perform required product and sales training to ensure proper usage and representation of our products and programs 
• Assume responsibility for the onsite, day-to-day account operations for designated accounts including but not limited to the processing of enrollment applications, product training, customer service issues, VIP benefits and generally supporting the needs of the Resort’s sales and member services teams
• Drive and facilitate the timely onboarding of all new tactical sales and marketing initiatives, sales and product trainings and onsite integration with the partner’s respective teams to support the business’s needs
• Serve as the account liaison with the partner and internal support staff to facilitate client or product requests and troubleshoot any issues in a timely manner
• Identify and inform management of any account, product or operational challenges, escalate issues and recommend solutions whenever necessary
• Work with executive management to identify, explore, and pursue new business opportunities that will generate incremental revenue streams or provide product enhancement within your designated accounts
• Provide written, weekly status update reports for all designated accounts 
• Provide account support in other domestic or international regions as needed

Knowledge, Skills, & Abilities 

• Highly proficient in Spanish 
• Excellent written and verbal communication skills
• Detail-oriented and task driven
• Strong speaking and presentation skills
• Strong interpersonal and teamwork skills
• Strong problem-solving skills and resolution management
• Strong multi-tasking skills 
• Ability to represent the company and its key accounts in a professional and positive manner

Minimum Qualifications for Consideration

• Bi-lingual in Spanish (proficiency test will be required)
• Valid and current Passport / Visas documentation
• Must be willing and able to travel internationally up to 65% of the time
• 2+years of Sales/Business experience, preferably in a fast-paced environment
• Strong computer skills including Microsoft Office: Word, Excel, Power Point and Outlook
• Demonstrates the ability to take the initiative and drive tasks to completion
• Must be able to work well and be productive in a fast-paced environment with limited direction and/or supervision
• Must live in an area conducive for high-speed internet/cell phone access 

Preferred Qualifications for Consideration

• Degree in Business, Marketing/Communications or related field
• 3+ years in a Sales and/or Sales Training environment
• Experience in the Travel or Vacation Ownership industries a plus
• Experience in dealing with high-profile accounts or clientele that represent $1M+ in revenue/sales 
• Experience in conducting face-to-face presentations and/or leading sales meetings/trainings
• Dual citizenship a plus

Working Conditions

• Working in home office when not meeting with clients
• Offsite client meetings 2+ hours per day with computer work typically 6+ hours a day
• Must be willing to handle/resolve issues outside of normal business hours/weekends as needed
• Will be required to travel by air or car (within Mexico) up to 65% of the time to meet with clients
• Will be required to travel to ICE’s Corporate Headquarters in Scottsdale at least once per quarter
• Fast-paced environment, multiple demands and many business changes
• Extensive use of email and internet, working on a computer or laptop, cell phone and telephone when traveling or in the office – must be readily available to assist clients and peers