International Cruise & Excursions, Inc. (ICE), a Global Leader in the Travel & Leisure Industry and one of the world’s largest Cruise Vacation Sales Companies, is opening new Call Center positions in Mexico City! We are looking for Call Center Sales & Service Agents to join our company and be a part of this exciting office! ICE offers competitive pay and benefits as well as travel discounts for our employees!
Please read about our company at www.iceenterprise.com
This position will work in Mexico City. No relocation assistance provided. This position requires fluency in both English & Spanish, written & verbal skills.
If you are interested and qualified, please send your resume to us by applying to the position in this add.
We offer 9,375 pesos base salary, superior benefits and unlimited commissions in the exciting and luxurious world of cruises, travel & leisure.
Position Purpose:
Agents will be providing quality sales and customer service for members on Air, Car, Hotel, Experiential Vacations, Pre and Post Tours, Transfers, Cruises, Vacation Homes and Resort bookings.
Essential Duties:
- Sell and Service all Vacation products including: Air, Car, Hotel, Experiential Vacations, Pre and Post Tours, Transfers, Cruises, Vacation Homes and Resorts
- Accurately Process bookings, changes, cancellations and other requests through applicable internet, intranet or database interfaces, such as Interfaces, provide quality customer service via phone and e-mail for all current and pending product reservations
- Promptly reply to customer emails, return phone calls within 24 hours and resolve issues in a timely and appropriate manner
- Follow up sales and service inquiries through outbound calls.
- Service member from point of initial reservation through completion of travel
- Bring and enhance a favorable working relationship with all other company employees; foster and promote a cooperative and harmonious work environment, that conduct to a maximum employee morale, productivity and efficiency/effectiveness
- Coordinate reservations and resolve issues directly with cruise lines and vendors via phone, fax or email
- Keep well informed to Supervisor of all matters taking place at work, and apply sanctions (If necessary) according to Law.
- Other duties can be as assigned
Qualifications/Requirements of the Position:
- 2 year experience in call center sales and/or customer service.
- Bilingual – English fluency required (verbal and written)
- Preferred: knowledge of travel industry including proficiency of Amadeus, ticketing procedures for air travel, hotel booking and car rental requirements (higher base pay for documented experience of 12 months or greater)
- Previous experience in handling multiple customer bases with varying degrees of service levels
- Strong computer knowledge
- Skills on Public Relations to have contact with vendors, executives, executive administrators and co-workers, courteous and professional phone manner
- Typing 25+ wpm
- High School diploma or equivalent
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