Bolsa de trabajo – Operations Admin – Mexico

This is how we make IT possible…

In CompuCom we love what we do… We love to be flexible, we understand that work-life balance is a great asset and we encourage our associates to focus in their personal interests. We care for diversity, inclusion is something that matter, we want you to be yourself at your job. We trust in our company and the benefits we acquire that enable us to thrill and live better and we are responsible for our career because we feel encourage to develop and learn everyday new technologies or ways to support our clients.

What we are looking for:

The IT Operations Admin is responsible for perform both technical and administrative tasks to ensure functionality and efficiency of computer systems. IT Operations Admin must be knowledgeable in software hardware and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support teamwork are important aspects of the role, excellent communication and people skills are required.

What you will responsible of:

The IT Operations Admin will perform technical support activities over the phone with proper documentation in the electronical ticketing system with the highest quality and customer service skills, will also perform call-backs to end users to isolate issues and verify ticket info, continually review daily operations aspect like queue, emails, etc. It must be proactively complete assigned task and obtain the required online training certificates according the operations

 What we need from you:

• Excellent English skills (Technical and Business conversational)
• Ability to provide excellent customer service and quality to our internal and external clients
• Analytical, Cognitive and Communication skills
• Multitasking skills, Responsible and with sense of urgency
• Desirable: A+ Certification (If hired without it, certification exam will need to be completed in 6 months).
• Hardware/Software support (Intermediate)
• Ability to support Windows OS for Desktops and Laptops   (Intermediate)
• Support for end user in loading appropriate drivers in a WIN environment (Basic)
• Knowledge of Office suite (Basic)
• Experience using at least one ITSM Ticketing tools (e.g. Service Now, CA, Remedy, Clearvision, etc.)

Benefits we offer:

• Salary: $11,000
• Private Transport
• Benefits Law
• Parking Place
• Food Vouchers 10%
• Restaurant Vouchers: $1,500
• Insurance of major medical expenses
• Life insurance
• Optical Security
• Dental Insurance
• Career Plan
• Continuous Training
• Teaching other languages
• Certifications in Information Technology (online and paid by the company

We would love to hear from you:

If you're interested to apply for this position, send your resume to the address below 

Phone number: (+52 55) 47-39-28-85